Flavr Studios Hire Policy Returns, Warranty & Refund Policy
At Flavr Studios, we value transparency and professionalism. Our policies are designed to ensure a seamless experience for every client using our studio. These policies comply with Australian Consumer Law.
1. Studio Hire Policy
1.1 Compliance with Australian Consumer Law
Our booking and cancellation terms align with the provisions set out in Australian Consumer Law.
1.2 Pricing & GST
All prices listed are inclusive of GST.
1.3 Studio Use
Clients are responsible for their own health and safety while using the studio, including any risks associated with slips, trips, falls, and ladder use.
All equipment, including props, backdrops, and the cyclorama, must be used safely and as intended. If you require assistance or have concerns about using studio equipment, contact us at hello@flavrstudios.com.au at least 48 hours prior to your session.
Any damage to the studio, its contents, or the cyclorama may result in cleaning, plastering, or repainting fees. Please help us keep the space clean to avoid these charges.
1.4 Bookings, Rescheduling & Credits
Clients may reschedule a booking up to 20 hours before the scheduled session.
We do not offer refunds on studio hire. If something prevents you from attending, we're happy to reschedule your session or issue a studio credit to use at a later date.
If your session doesn't meet expectations, please get in touch — we'll always work with you to make it right. Nothing in this policy limits your rights under the Australian Consumer Law.
1.5 Cancellation by Studio
In the event of unforeseen circumstances, Flavr Studios reserves the right to cancel a booking. In such cases, clients will receive a full studio credit to use at a later date.
1.6 Client Responsibilities
Clients must adhere to studio guidelines and honour scheduled appointment times. Use of the studio and equipment must be conducted responsibly and as directed.
1.7 Liability and Indemnity
Flavr Studios is not liable for injuries incurred during sessions. By using our services, clients agree to indemnify Flavr Studios against any claims arising from the use of our facilities.
1.8 Intellectual Property
Photographs captured within the studio premises are the intellectual property of the respective client or photographer, unless otherwise agreed upon.
1.9 Governing Law
These terms are governed by the laws of Queensland, Australia.
1.10 Amendments
Flavr Studios reserves the right to amend this policy. Updates will be prominently displayed on our website.
2. Contact Information
For any enquiries regarding studio hire, please contact:
Email: hello@flavrstudios.com.au